Privacy Policy
How we collect, use, and protect your personal data in accordance with UK data protection laws.
1. Introduction
Neuro Experts Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our medicolegal services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
We are a provider of neurological expert witness reports and medicolegal services based in the United Kingdom. For the purposes of data protection legislation, we are the data controller of the personal information we collect about you.
3. What Personal Data We Collect
We may collect and process the following data about you:
- Identity Data: Name, title, job title, and company name.
- Contact Data: Email address, telephone numbers, and postal address.
- Case Data: Information provided in relation to medicolegal enquiries, including sensitive health data (special category data) where relevant to a case.
- Technical Data: IP address, browser type and version, time zone setting, and operating system.
- Usage Data: Information about how you use our website and services.
4. How We Use Your Information
We use your personal data to:
- Respond to your enquiries and provide medicolegal services.
- Manage our relationship with you, including billing and administration.
- Improve our website, services, and customer experiences.
- Comply with our legal and regulatory obligations.
5. Lawful Bases for Processing
We will only process your personal data where we have a lawful basis to do so. This includes processing necessary for the performance of a contract, compliance with a legal obligation, our legitimate interests (such as running our business effectively), or where we have your explicit consent (particularly regarding special category health data).
6. Sharing Your Information
We do not sell your personal data. We may share your information with trusted third parties, including medical experts, IT service providers, and legal authorities, solely for the purposes outlined in this policy and subject to strict confidentiality agreements.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Medicolegal case files are retained in accordance with statutory limitation periods and professional guidelines.
8. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to those employees, agents, and contractors who have a business need to know.
9. Your Rights
Under UK data protection laws, you have rights including:
- Access: The right to request a copy of your personal data.
- Correction: The right to request correction of inaccurate data.
- Erasure: The right to request deletion of your data in certain circumstances.
- Restriction: The right to request restriction of processing.
- Objection: The right to object to processing based on legitimate interests.
10. Cookies
Our website uses cookies to distinguish you from other users. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookies Policy.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: enquiries@neuroexperts.co.uk
Phone: 0800 161 3395

